Director of Casino Marketing
Rivers Casino, Des Plaines, IL
Jennifer leads a team of Player Development and Executive Hosts. Her team provides superb customer service and delivers memorable guest experiences. She is a big believer in respect, giving it and receiving it in return, from her fellow co-workers, to her employees, to their casino guests.
Jennifer is originally from upstate New York and started her gaming career 25 years ago at Turning Stone Resort Casino. She actually started off in F&B as a cook’s helper and moved to marketing a year later and has been there ever since. She’s held many different positions throughout marketing from Club Supervisor to VP of Casino Marketing and everything in between, even throwing in a year as Hotel Yield Manager.
She has been in Casino Marketing since 2002 and has worked at properties in East Chicago, Indiana; Lake Tahoe; Vegas; St. Louis and Chicago. The range of destination and frequency markets has given her vast experience with handling a wide variety of guests and market/competition situations.