Host Development Conference

JULY 16-17 | 2018


Produced by Casino Journal

Host Development Conference Agenda

Monday, July 16

9:45 AM - 11:45 AM

Host Boot Camp Refresher

Steve Browne, Senior Raving Partner, Player Development & Guest Service

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11:45 AM - 1:00 PM
Lunch on your own


1:00 PM - 1:45 PM

Your Conference, Your Peers, Your Learning

Steve Browne, Senior Raving Partner, Player Development & Guest Service
Deana Scott, Raving CEO

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1:45 PM - 2:00 PM
Networking Break


2:00 PM - 2:45 PM

Protecting Your Hosts and Your Casino: Ethics in the 21st Century

Moderator: Janet Hawk, Raving Partner, Player Development and Marketing

Ryan Chrissis. Director of VIP Services, Rivers Casino Pittsburgh
Kevin Huddleston, CPA, CGMA, CFF, Strategic Raving Partner, Accounting and Auditing, and Partner, Finley & Cook
James Snead, Chief Financial Officer, Chukchansi Gold Resort & Casino

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2:45 PM - 3:00 PM
Networking Break



3:00 PM - 3:45 PM

Host Technology - What are the Tools Available to Aid Your Hosts in Effective Use of Time to Drive More ROI?

Moderator: Daniel Wood, Strategic Raving Partner, Phone Based Marketing Solutions and VP of Business Development at Engagex

Ryan Frohberg, Executive Director of Marketing, Casino Del Sol
Yvette Matt, Marketing Director, Coeur d’Alene Casino Resort Hotel

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3:45 PM - 4:00 PM
Networking Break



4:00 PM - 4:45 PM

Premium Casino Marketing: What You Don't Know About Attracting High Profile Guests

Casey Cohen, Chief Marketing Officer, The Hippodrome Casino, London

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4:45 PM - 6:00 PM

Group Project

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Ten Guiding Principles and Strategies for Host Success

Steve Browne, Senior Raving Partner, Player Development & Guest Service

If you work in a casino, then you are in sales, folks. Your job is business development, especially if you are a host. If the emphasis for your hosts is not on selling and driving business, then your casino is losing revenue. Focusing on the traditional model of “guest service, comps and conflict resolution” puts your player development specialists, and your casino, at a disadvantage. Enter Steve Browne.

Steve’s worked throughout the U.S. and across the globe, focusing on the strategies and tools needed to build the most successful player development programs. He’s helped gaming organizations from small rural properties in the U.S. to international gambling houses in Europe and Asia focus on on driving revenue and key selling strategies. And no matter the size, location, amenities, jurisdiction or budgets … Steve has been there! So, we’ve asked him for ten guiding principles and strategies that a host must have for success. Don’t miss this candid and thought-provoking session from Raving’s ultimate road warrior.