Ten Guiding Principles and Strategies for Host Success
Steve Browne, Senior Raving Partner, Player Development & Guest Service
If you work in a casino, then you are in sales, folks. Your job is business development, especially if you are a host. If the emphasis for your hosts is not on selling and driving business, then your casino is losing revenue. Focusing on the traditional model of “guest service, comps and conflict resolution” puts your player development specialists, and your casino, at a disadvantage. Enter Steve Browne.
Steve’s worked throughout the U.S. and across the globe, focusing on the strategies and tools needed to build the most successful player development programs. He’s helped gaming organizations from small rural properties in the U.S. to international gambling houses in Europe and Asia focus on on driving revenue and key selling strategies. And no matter the size, location, amenities, jurisdiction or budgets … Steve has been there! So, we’ve asked him for ten guiding principles and strategies that a host must have for success. Don’t miss this candid and thought-provoking session from Raving’s ultimate road warrior.