Host Development Conference

JULY 16-17 | 2018


Produced by Casino Journal

Host Development Conference Agenda

Monday, July 16

9:45 AM - 11:45 AM

Host Boot Camp Refresher

Steve Browne, Senior Raving Partner, Player Development & Guest Service

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11:45 AM - 1:00 PM
Lunch on your own


1:00 PM - 1:45 PM

Your Conference, Your Peers, Your Learning

Steve Browne, Senior Raving Partner, Player Development & Guest Service
Deana Scott, Raving CEO

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1:45 PM - 2:00 PM
Networking Break


2:00 PM - 2:45 PM

Protecting Your Hosts and Your Casino: Ethics in the 21st Century

Moderator: Janet Hawk, Raving Partner, Player Development and Marketing

Ryan Chrissis. Director of VIP Services, Rivers Casino Pittsburgh
Kevin Huddleston, CPA, CGMA, CFF, Strategic Raving Partner, Accounting and Auditing, and Partner, Finley & Cook
James Snead, Chief Financial Officer, Chukchansi Gold Resort & Casino

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2:45 PM - 3:00 PM
Networking Break



3:00 PM - 3:45 PM

Host Technology - What are the Tools Available to Aid Your Hosts in Effective Use of Time to Drive More ROI?

Moderator: Daniel Wood, Strategic Raving Partner, Phone Based Marketing Solutions and VP of Business Development at Engagex

Ryan Frohberg, Executive Director of Marketing, Casino Del Sol
Yvette Matt, Marketing Director, Coeur d’Alene Casino Resort Hotel

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3:45 PM - 4:00 PM
Networking Break



4:00 PM - 4:45 PM

Premium Casino Marketing: What You Don't Know About Attracting High Profile Guests

Casey Cohen, Chief Marketing Officer, The Hippodrome Casino, London

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4:45 PM - 6:00 PM

Group Project

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Bridging the Gap Between Hosts and the Database Person - Tips for Speaking the Same Language

One department has the data, and one department knows the players. Together we can make ideal comping and hosting decisions, but when communication is an issue or the two never meet, the players suffer. Analysts think hosts can’t be trusted with the data, and the hosts think the analysts are running off players by treating them like a number. High functioning properties have conquered this dilemma. In this world, hosts and analysists work to create reports that delight players and drive more revenue.

Moderator: Deana Scott, Raving CEO

Chad Eckhardt, Player Development Manager, Little Rivers Casino Resort
Mark Herring, Database Marketing Manager, Chukchansi Gold Resort & Casino
Jennifer Jones, Director of Casino Marketing, Rivers Casino Des Plaines