Host Development Conference

JULY 16-17 | 2018

CAESARS PALACE LAS VEGAS

Produced by Casino Journal

Host Development Conference Agenda

Monday, July 16

9:45 AM - 11:45 AM

Host Boot Camp Refresher

Steve Browne, Senior Raving Partner, Player Development & Guest Service

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11:45 AM - 1:00 PM
Lunch on your own

 



1:00 PM - 1:45 PM

Your Conference, Your Peers, Your Learning

Steve Browne, Senior Raving Partner, Player Development & Guest Service
Deana Scott, Raving CEO

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1:45 PM - 2:00 PM
Networking Break

 



2:00 PM - 2:45 PM

Protecting Your Hosts and Your Casino: Ethics in the 21st Century

Moderator: Janet Hawk, Raving Partner, Player Development and Marketing

Panelists:
Ryan Chrissis. Director of VIP Services, Rivers Casino Pittsburgh
Kevin Huddleston, CPA, CGMA, CFF, Strategic Raving Partner, Accounting and Auditing, and Partner, Finley & Cook
James Snead, Chief Financial Officer, Chukchansi Gold Resort & Casino

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2:45 PM - 3:00 PM
Networking Break

 


 

3:00 PM - 3:45 PM

Host Technology - What are the Tools Available to Aid Your Hosts in Effective Use of Time to Drive More ROI?

Moderator: Daniel Wood, Strategic Raving Partner, Phone Based Marketing Solutions and VP of Business Development at Engagex

Panelists:
Ryan Frohberg, Executive Director of Marketing, Casino Del Sol
Yvette Matt, Marketing Director, Coeur d’Alene Casino Resort Hotel

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3:45 PM - 4:00 PM
Networking Break

 


 

4:00 PM - 4:45 PM

Premium Casino Marketing: What You Don't Know About Attracting High Profile Guests

Casey Cohen, Chief Marketing Officer, The Hippodrome Casino, London

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4:45 PM - 6:00 PM

Group Project

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Group Project

New for this year, attendees will be broken down into teams and tasked to complete a focused player development project, utilizing knowledge from previous sessions as well as the personal experience that each attendee “brings to the table.” The goal is to learn the issues that are facing PD departments throughout the industry and discuss solutions. Each team will be given a specific hypothetical, player development challenge. This interactive group assignment will allow attendees to put into action new concepts and best practices and present these ideas to the group end-of-day on Tuesday.

Now that you’ve met your team and you have your objective, this time is dedicated to finding the best solutions to your challenge. Our experts will be available to help your group in the conference room or take your team to another location as you collaborate on building the best host department ever!