Host Development Conference

JULY 16-17 | 2018

CAESARS PALACE LAS VEGAS

Produced by Casino Journal

Host Development Conference Agenda

Monday, July 16

9:45 AM - 11:45 AM

Host Boot Camp Refresher

Steve Browne, Senior Raving Partner, Player Development & Guest Service

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11:45 AM - 1:00 PM
Lunch on your own

 



1:00 PM - 1:45 PM

Your Conference, Your Peers, Your Learning

Steve Browne, Senior Raving Partner, Player Development & Guest Service
Deana Scott, Raving CEO

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1:45 PM - 2:00 PM
Networking Break

 



2:00 PM - 2:45 PM

Protecting Your Hosts and Your Casino: Ethics in the 21st Century

Moderator: Janet Hawk, Raving Partner, Player Development and Marketing

Panelists:
Ryan Chrissis. Director of VIP Services, Rivers Casino Pittsburgh
Kevin Huddleston, CPA, CGMA, CFF, Strategic Raving Partner, Accounting and Auditing, and Partner, Finley & Cook
James Snead, Chief Financial Officer, Chukchansi Gold Resort & Casino

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2:45 PM - 3:00 PM
Networking Break

 


 

3:00 PM - 3:45 PM

Host Technology - What are the Tools Available to Aid Your Hosts in Effective Use of Time to Drive More ROI?

Moderator: Daniel Wood, Strategic Raving Partner, Phone Based Marketing Solutions and VP of Business Development at Engagex

Panelists:
Ryan Frohberg, Executive Director of Marketing, Casino Del Sol
Yvette Matt, Marketing Director, Coeur d’Alene Casino Resort Hotel

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3:45 PM - 4:00 PM
Networking Break

 


 

4:00 PM - 4:45 PM

Premium Casino Marketing: What You Don't Know About Attracting High Profile Guests

Casey Cohen, Chief Marketing Officer, The Hippodrome Casino, London

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4:45 PM - 6:00 PM

Group Project

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Premium Casino Marketing: What Your Don't Know About Attracting High Profile Guests

Casey Cohen, Chief Marketing Officer, The Hippodrome Casino, London

We all love a good story. And when it comes to the narratives of hosts in the gaming industry, we all have a few that certainly make us laugh and that we also learn from. Let us introduce you to Casey Cohen.

Starting his career as a Bell Person in Philadelphia at a corporate hotel, Casey realized the importance of each guest feeling appreciated when they were met at the door by a doorman/bell person, and without knowing it, he learned the concept of “arrivalism.”

Pursuing a career in hospitality, Casey found himself working at The Atlantic City Hilton (formerly The Golden Nugget). As a hotel operator, he grew interested in the pomp and circumstance that was delivered to the VIP guests, and recognizing that this was all orchestrated by the Casino Marketing Department, he worked his way into the Casino Host Department. Through a series of fortunate promotions, some interesting detours along the way such as company mergers, his career took him to Las Vegas as Vice President of Player Development at Caesars Palace. 

While his experience taught him how to sell, he also had to be a bit crafty in finding clientele, many of whom were high profile individuals; the culmination was delivering tens of millions of dollars in gaming revenue over a decade’s long tenure. Casey is now the Acting Chief Marketing Officer for the biggest and busiest casino in London, The Hippodrome.

Join us in this entertaining look into this successful casino executive's adventures in the world of player development.