Host Development Conference

JULY 16-17 | 2018

CAESARS PALACE LAS VEGAS

Produced by Casino Journal

Host Development Conference Agenda

Monday, July 16

9:45 AM - 11:45 AM

Host Boot Camp Refresher

Steve Browne, Senior Raving Partner, Player Development & Guest Service

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11:45 AM - 1:00 PM
Lunch on your own

 



1:00 PM - 1:45 PM

Your Conference, Your Peers, Your Learning

Steve Browne, Senior Raving Partner, Player Development & Guest Service
Deana Scott, Raving CEO

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1:45 PM - 2:00 PM
Networking Break

 



2:00 PM - 2:45 PM

Protecting Your Hosts and Your Casino: Ethics in the 21st Century

Moderator: Janet Hawk, Raving Partner, Player Development and Marketing

Panelists:
Ryan Chrissis. Director of VIP Services, Rivers Casino Pittsburgh
Kevin Huddleston, CPA, CGMA, CFF, Strategic Raving Partner, Accounting and Auditing, and Partner, Finley & Cook
James Snead, Chief Financial Officer, Chukchansi Gold Resort & Casino

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2:45 PM - 3:00 PM
Networking Break

 


 

3:00 PM - 3:45 PM

Host Technology - What are the Tools Available to Aid Your Hosts in Effective Use of Time to Drive More ROI?

Moderator: Daniel Wood, Strategic Raving Partner, Phone Based Marketing Solutions and VP of Business Development at Engagex

Panelists:
Ryan Frohberg, Executive Director of Marketing, Casino Del Sol
Yvette Matt, Marketing Director, Coeur d’Alene Casino Resort Hotel

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3:45 PM - 4:00 PM
Networking Break

 


 

4:00 PM - 4:45 PM

Premium Casino Marketing: What You Don't Know About Attracting High Profile Guests

Casey Cohen, Chief Marketing Officer, The Hippodrome Casino, London

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4:45 PM - 6:00 PM

Group Project

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Protecting Your Hosts and Your Casino: Ethics in the 21st Century

Whether it's personal conduct or company-wide integrity issues, news feeds today are filled with stories of "ethics" gone astray. And in today's world of social media, what happens behind closed doors, doesn't stay behind closed doors.

The gambling industry certainly is no stranger to microscopic scrutiny and intense regulation. However, along with the historical flow of cash, gifts, comps, and "favors," there's an increasing liability when we talk about the role of casino hosts in today's modern casino setting. Outside of Executive Management, hosts have a great deal of discretion at our properties. With the ability to comp plane tickets, merchandise, etc. Can a host accept a free jacket from a guest? How about a trip to the PGA or use a player's timeshare in Hawaii? How do you establish policies that give hosts flexibility to take care of their guests, but ensure the integrity of the program and prevent over investment? Plus, hosts have access to personal identification information that is very attractive to the unscrupulous; meaning they can intentionally or unintentionally compromise this information. Combining all of these factors can create many fuzzy situations and some very real temptations, even for the most honorable hosts, especially if host ethics and responsibilities are not defined, and hosts receive no training on what it all means.

This session will dive into the real-world issues facing hosts, from gifts from players that could be construed as bribes to all of the other situations where hosts can be compromised or make a decision that may not be in the best interest of their employer, their customer, or themselves (and sometimes ALL THREE). 

 

Moderator: Janet Hawk, Raving Partner, Player Development and Marketing

Panelists:
Ryan Chrissis. Director of VIP Services, Rivers Casino Pittsburgh
Kevin Huddleston, CPA, CGMA, CFF, Strategic Raving Partner, Accounting and Auditing, and Partner, Finley & Cook
James Snead, Chief Financial Officer, Chukchansi Gold Resort & Casino